GE2022 TOTAL QUALITY MANAGEMENT Syllabus

GE2022 TOTAL QUALITY MANAGEMENT
(Common to all branches)

UNIT I     INTRODUCTION                                                                                                  9

Introduction – Need for quality – Evolution of quality – Definition of quality  - Dimensions of manufacturing and service quality – Basic concepts of TQM – Definition of TQM – TQm Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM.

UNIT II     TQM PRINCIPLES                                                                                              9

Leadership – Strategic quality planning, Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal – Continuous process improvement –PDSA cycle, 5s, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III    TQM TOOLS & TECHNIQUES I                                                                        9

The seven traditional tools of quality – New management tools – Six sigma: Concepts, methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.

UNIT IV     TQM TOOLS & TECHNIQUES II                                                                      9

Quality circles – Quality Function Development (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Cosst of Quality – Performance measures.






UNIT V     QUALITY SYSTEMS                                                                                          9

Need for ISO 9000 – ISO 9000-2000 Quality System – Elements, Documentation,Quality auditing – QS 9000 ISO 14000 – Concept, Requirements and Benefits – Case studies of TQM implementation in manufacturing and service sector including IT.



TEXT BOOK

TOTAL: 45 PERIODS


1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia, 3rd
Edition, Indian Reprint (2006).

REFERENCES

1.  James R. Evans and William M.Lindsay, “The Management and Control of Quality”,6th
Edition, South-Western (Thomson Learning), 2005.
2.  Oakland.J.S. “TQM – Text with Cases”,   Butterworth - Hcinemann Ltd., Oxford, 3rd
Edition,2003.
3.  Suganthi, L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt.
Ltd.,2006.
4.  Janakiraman,  B.and  Gopal,  R.K,  “Total  Quality  Management  –  Text  and  Cases”, Prentice Hall (India) Pvt. Ltd.,2006.